Resources

Unfortunately, in business and in life, we need to set some rules about things.  This page contains all our policies.  These rules are required not just to protect us, but more so to protect you – the customer.  These policies listed below are not just required by law but have grown over the decades of teaching these classes.  For example, our rule about not bringing your young/infant children with you to class stems from students bringing their young/infant children to class.  Therefore, we included rules that tell you that you cannot do so.  It is not because we do not like infants and children, but sadly some people do not. We have a responsibility to provide a fun, enjoyable, and informative class or training to all our paying customers, even those who prefer adults over children and infants. Our classroom is spacious, but we do not have any extra seating or waiting area, so when family or friends expect to wait in the classroom for students to finish, we had to write yet another policy about waiting for students.  Enforcing all these rules is not easy and something we do not want to do. However, enforcing these rules is something we must do to provide a safe, enjoyable, educational environment for all our students.

We are lucky we do not have to enforce these policies often. The policies we need to address most often are being late, rescheduling, and cancelling class.  An unpopular way of explaining this policy is comparing class to a ball game or rock concert.  While we are not suggesting our class is of scale to a Chicago Cubs or Blackhawks game, all of us have a schedule.  Just like any musician.  If you buy a ticket to a ball game or concert, that event is going to start at the scheduled time regardless of if you are on time or not. If you are unable to make it to class due to any reason, the show is going to go on without you. We do understand that things beyond your control or ours happen. Therefore, our policies regarding attendance, being on time, and the like seem strict.  But we feel they are reasonable with the sliding scale we offer compared to other businesses/industries with single cutoffs, fees and fines.  Many students taking these classes are doing so related to work or school requirements, so it must be done.  We offer multiple class times. You decided on this day, please do everything you can to attend the class you registered for.

Privacy Policy | Terms of Service | Disclaimer

Privacy Policy

Privacy Policy

Effective Date: October 17, 2025
Last Updated: October 17, 2025

1. Introduction

Welcome to Absolute CPR LLC (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website www.absolutecpr.com
or register for our classes and services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide when you interact with our site, including:

Contact Information: Name, address, email address, and phone number.

Payment Information: When you register for a class or purchase a service, we collect payment details through our secure payment processor.

Analytics Data: We use Google Analytics to collect non-personal data such as browser type, device type, and website usage statistics through cookies.

We do not collect or store sensitive health or medical information.

3. How We Use Your Information

We use your information to:

Process class registrations and payments.

Communicate with you about your course, schedule, or related updates.

Improve our website, services, and customer experience.

Comply with legal and regulatory requirements.

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with any third parties.
Your payment information is processed securely by our payment processor (e.g., Stripe, Square, Enrollware, or other provider), and we do not store full credit card details on our servers.

We may disclose personal information only if required by law or to protect our legal rights.

5. Cookies and Analytics

Our website uses Google Analytics to understand how visitors use our site.
Google Analytics may use cookies and collect anonymized usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on
.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (for example, for accounting or record-keeping obligations).

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights
For California Residents (CCPA)

If you are a California resident, you have the right to:

Request access to the personal information we hold about you.

Request deletion of your personal information.

Opt out of the sale of your personal information (we do not sell data).

To exercise your rights, contact us at info@absolutecpr.com.

For European Union Residents (GDPR)

If you are located in the EU, you have the right to:

Access, correct, or delete your personal information.

Object to or restrict our processing of your information.

Data portability (receive a copy of your data).

To exercise any of these rights, contact info@absolutecpr.com.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect or store personal information from children under 13 years of age.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

Absolute CPR LLC
 info@absolutecpr.com
 www.absolutecpr.com

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Terms of Service

Terms of Service

Effective Date: October 17, 2025
Last Updated: October 17, 2025

Welcome to Absolute CPR LLC (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website, www.absolutecpr.com, and participation in any classes, courses, or services we offer.

By accessing or using our website or services, you agree to these Terms. Please read them carefully before registering for a class or making a payment.

1. Services Provided

Absolute CPR LLC provides CPR, AED, First Aid, BLS (Basic Life Support), ACLS (Advanced Cardiac Life Support), PALS (Pediatric Advanced Life Support, and related emergency training courses for individuals, groups, and organizations.

All courses follow current American Heart Association (AHA) or other recognized training guidelines.

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to register for a course. By registering, you confirm that all information you provide is accurate and complete.

3. Registration and Payment

• Registration is completed through our website or in person.
• Payment is due at the time of registration unless otherwise stated.
• We accept secure online payments through third-party processors (e.g., Stripe, Square, etc.).
• Your registration is not confirmed until full payment is received.

If you have questions about billing, email us at info@absolutecpr.com.

4. Cancellations, Rescheduling, and Refunds

We understand that schedules can change.

Cancellations by Participants:

• Cancellations made at least **48 hours before** the class start time may be eligible for a refund or reschedule.
• No-shows or cancellations within 48 hours of class start time are **non-refundable**.
• Refunds, if approved, will be processed to the original payment method.

Cancellations by Absolute CPR LLC:
We reserve the right to cancel or reschedule classes due to low enrollment, weather, or unforeseen circumstances. In such cases, you may choose a full refund or a rescheduled class.

5. Certificates and Course Completion

Certification cards are issued only upon successful completion of all required skills and written testing.
Completion of a course does not guarantee certification if performance or attendance requirements are not met.

6. Code of Conduct

Participants are expected to behave respectfully toward instructors and classmates.
We reserve the right to remove anyone who disrupts a class or violates safety guidelines, without refund.

7. Intellectual Property

All content on our website, including text, logos, course materials, and images, is the property of Absolute CPR LLC or its content providers.
You may not reproduce, distribute, or use any materials without written permission.

8. Limitation of Liability

CPR and first aid training involve physical activity. By participating, you acknowledge and accept any risks associated with course participation.

To the fullest extent permitted by law, Absolute CPR LLC is not liable for any injury, loss, or damage arising from your use of our website, services, or participation in our classes.

9. Disclaimer

While our courses are designed to meet recognized training standards, Absolute CPR LLC does not guarantee any specific employment outcome, certification acceptance, or licensing result.
Always confirm certification requirements with your employer or regulatory body.

10. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect and protect your data.

11. Changes to These Terms

We may update these Terms occasionally to reflect changes in our services or policies. Updates will be posted on this page with a new effective date. Continued use of our website or services after any updates means you accept the revised Terms.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the State of Illinois, without regard to its conflict of law principles.

13. Contact Us

If you have any questions about these Terms or our services, contact us at:

Absolute CPR LLC
📧 info@absolutecpr.com
🌐 www.absolutecpr.com

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Disclaimer

Disclaimer

Effective Date: October 17, 2025
Last Updated: October 17, 2025

Welcome to Absolute CPR LLC (“we,” “our,” “us”).

1. Educational Purpose Only

Training provided by Absolute CPR LLC is for educational purposes only and should not be considered medical advice.

2. No Guarantee

Course completion does not guarantee certification acceptance or employment.

3. Physical Activity Disclaimer

Participants accept responsibility for any risk of injury during CPR or First Aid training.

4. Limitation of Liability

Absolute CPR LLC is not liable for injuries, damages, or misuse of techniques learned in class.

5. Contact Us

If you have any questions about these Disclaimers or our services, contact us at:

Absolute CPR LLC
 info@absolutecpr.com
 www.absolutecpr.com

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POLICIES

POLICIES

The following policies were agreed upon at the time of registering for class.

The following policies include information for multiple classes that are offered at Absolute CPR.
Please note which class you have registered for and any policies specific to your class.

Thanks for considering Absolute CPR for your training needs.

1) * * * * * REGISTRATION / ATTENDENCE / TARDY / NO SHOW POLICY * * * * *

REGISTRATION: It is the sole responsibility of the student to register for and attend the classes necessary for their job and/or school purpose, if applicable. Please review the class descriptions pages for information about the differences in the classes we offer. If you registered for the wrong class, contact Absolute CPR immediately so we can help you expedite the transfer into the right class by replying to this message. You will then be responsible for the difference in the class, including any associated fees with rescheduling (see following policies).

ATTENDENCE: Being on time cannot be stressed enough. It is the student’s responsibility to arrive early enough to class to park and make their way to our office.  Allowing for traffic, weather, and other sorts of delays is strongly encouraged.

ARRIVING LATE (being TARDY): All classes have a scheduled start time. The nature of the classes we offer is learning/educational based. It is required that students receive the entire instruction. If you are tardy whatsoever past the scheduled start time, you may be asked to leave. You will be considered a no show – the policies following will describe a no-show in greater detail. Phone calls, emails, and other communication trying to delay the start of class, request the class to wait on your behalf, or explain your circumstances are inappropriate. The registered students who arrived prior to the start of the class cannot be penalized for the tardiness of an individual(s).

Please review our address and obtain directions if needed prior to the day of your class. Please arrive early enough to find our office, find parking (free, ample parking around our building), and find your way to our office. Your anticipated cooperation is appreciated by Absolute CPR, the instructor(s), and the other students.

If you do arrive significantly late, you must NOT interrupt the class that has started. Interrupting a class in session is unacceptable. Interrupting a class in session will weigh greatly on any decision regarding the disposition of your tardiness.

There are no cancellations the day of class.

The time frame significantly late is subjective. Therefore, time frames such as “5 minutes” or “15 minutes” cannot describe what significantly late means – they are both considered a No Show if you do not attend class or are late to class.

If there is a sign on the door please refer to the directions on the sign.
If there is no sign on the door, do not interrupt class, email our office.

Please arrive on time. If the door is locked class has started, knocking on the door or opening the door while class has begun, thus interrupting class, is strongly discouraged as the instructor will notify the office of this occurrence.

The instructor does not have the authority to make decisions regarding rescheduling, that is up to the administrative staff, which you can reach at info@absolutecpr.com. There is no reason to interrupt class or argue with the instructor, especially in the presence of other students who have arrived on time and are in the middle of class no matter what the circumstances are. Notes on tardy students will be made, and these notes will be used when considering a decision about tardiness. Being on time for class cannot be stressed enough. As our FAQ page suggests, something we encouraged you to read before registration, this is a difficult policy to enforce but we must in order to ensure everyone has an enjoyable learning experience.

Groups of students who plan on arriving together.
Two or more students who plan on coming to class together must be diligent regarding arriving on time. We cannot postpone class for a single student, nor are we able to do it for multiple students running late either. This also makes things frustrating for not only the instructor who anticipates a bigger class size, but it compounds the frustration among other students who have arrived on time and now must wait or be interrupted by a group of late students. Therefore, we enforce this tardy / no show policy to make class more enjoyable for everyone.

2) * * * * * RESCHEDULING / CANCELLATION POLICY * * * * *

If you wish to reschedule or cancel, please notify Absolute CPR immediately via email.
Phone calls and voice mails are not acceptable means of notifying us of your intentions. Your intentions to cancel or reschedule MUST be done via email, please respond to this message.

Instructors answering phone calls or voicemails are not able to cancel registration or reschedule your class.
This cannot be stressed enough.
Voicemails regarding being late will not be returned and passed on to the administrative staff – typicallyy the next day.

In regard to rescheduling, email our office immediately as this is time sensitive.
If you choose to reschedule your class more than 14 days prior to the day of your class a $5 process fee will be assessed. If rescheduling within 14 days, the following fee schedules apply. Rescheduling must be complete before the end of business hours the day before your class otherwise you will be considered a no show, see policy. See the following schedule below.

In regard to cancelling, email our office immediately as this is time sensitive.
If you choose to cancel your class more than 14 days prior to the day of your class a $5 processing fee will be assessed except for the Online / eLearning classes (see below) or our package offers (see below). See the following schedule below.

Example / Schedule: if your class is scheduled to start on the 21st day of the month, you can reschedule/cancel for a $5 difference before the end of business hours on the 6th of the month. Rescheduling/Canceling on the 7th of the month, till the end of business hours on the 13th of the month will be considered more than seven (7) days, rescheduling/cancelling from the end of business hours on the 13th of the month to the end of business hours on the 20th of the month will be considered within seven (7) days.

If rescheduling/canceling within 14 days of class the following fee schedules will apply, see below.

Please note, the day you registered for the class is insignificant when calculating the number of days before your class. Registration and the day of class are independent of each other. The following fee schedules apply no matter the number of days between registration and the class you decide on.

BLS for the Healthcare Provider classes: (click for course description)
CPR / AED: (click for course description)
FIRST AID (no CPR): (click for course description)

Rescheduling* – more than seven (7) days prior to the start of the class there is a $10 rescheduling fee, rescheduling within seven (7) days prior to the start of the class there is a $20 rescheduling fee (see Promotional Code Policy as well).
Cancellation† – more than seven (7) days prior to the start of the class there is a $15 cancellation fee, cancelling within seven (7) days prior to the start of your class there is a $25 cancellation fee (see Promotional Code Policy as well).

FIRST AID / CPR / AED: (click for course description)
Pediatric FIRST AID / CPR / AED: (click for course description)

Rescheduling* – more than seven (7) days prior to the start of the class there is a $15 rescheduling fee, rescheduling within seven (7) days prior to the start of the class there is a $35 rescheduling fee (see Promotional Code Policy as well).
Cancellation† – more than seven (7) days prior to the start of the class there is a $25 cancellation fee, cancelling within seven (7) days prior to the start of your class there is a $45 cancellation fee (see Promotional Code Policy as well).

Advanced Cardiac Life Support: (ACLS description)
Pediatric Advanced Life Support: (PALS description)

Rescheduling* – more than seven (7) days prior to the start of the class there is a $30 rescheduling fee, rescheduling within seven (7) days prior to the start of the class there is a $50 rescheduling fee (see Promotional Code Policy as well).
Cancellation† – more than seven (7) days prior to the start of the class there is a $35 cancellation fee, cancelling within seven (7) days prior to the start of the class there is a $75 cancellation fee (see Promotional Code Policy as well).

Package Classes – such as [BLS, ACLS, and PALS], [ACLS and PALS], [BLS and ACLS or PALS]
Regarding Rescheduling and Cancellation if you have already used a Promo Code to register for any of the classes you purchased, the above schedule for Cancellation and Rescheduling applies. If you have used your promo code to register for a class and wish to cancel the remaining class(es), the full price of the classes will be assessed and a 15% cancellation fee will be applied to the remaining balance. If you attended a class and wish to cancel the remaining class(es) the full price of the class(es) you attempted will be assessed and a 15% cancellation fee will be applied to the remainder of your refund (if applicable).

Online / eLearning Classes (classes that use keycodes/course links) or combination ((((((((((RERORD)))))))
Classroom & Online Classes / eLearning:

There are absolutely NO refunds forOnline / eLearning Classes (or portions of) once a keycode/course link has been issued. Depending on the disposition of your Skills Check a seat can be reserved for a traditional class in a classroom at discounted rates if able. This will be discussed after your Skills Testing appointment. If you registered for a course that includes a classroom portion and an Online / eLearning option cancellation is not an option for the  Online /eLearning component. However, the classroom-based portion of the class can be refunded or rescheduled.  Fees associated with cancellation and rescheduling will apply (see above schedule). If there was a promotion or reduced fee associated with the cost of this class that promotion or discount will be voided in respect to cancellation. The remainder of the eLearning / online class maybe required at the time of your Skills Check or before your Course Completion Card is issued.

* Rescheduling must be made via email at the earliest possible time.
Rescheduling must be completed as soon as possible and before the end of business hours the day before your scheduled class (see website for business hours). Emails, phone calls, voicemails after business hours the day before a class will be addressed the next business day. If this is the case, you will be considered a “no show” and subject to no refund. Please plan accordingly. If you reschedule, then decide to cancel your class you are subject to no refund. If you reschedule and ask to reschedule again, an additional rescheduling fee will be assessed. When rescheduling, your new date must be decided upon within ten (10) days of your notice or by the end of business hours the before your scheduled class date, whichever comes first. After ten (10) days or on the day of your class you will be considered a no show and are now subject to no refund. If your card has been printed for your initial class and you reschedule in another month/year, you are able to purchase a new card to reflect the new date, otherwise your card will reflect your initial date. See card issuance below.

† Cancellations must be made via email at the earliest possible time.
Cancellation notices made after business hours the day before your scheduled class (see website for business hours) will not be addressed till the day of your class, resulting in a same day cancellation. Therefore, you must notify Absolute CPR at the earliest possibility if you chose to cancel. All emails, phone calls, voice mails after business hours the day before a class will be addressed the next business day. Again, if this is the case you will be considered a “no show” and subject to no refund. Please plan accordingly.

There are no refunds or credits of any kind to cancel or reschedule the day of class or thereafter.
Absent students, significantly late/tardy students, or “no shows” as described herein will not receive any refund or credit. The absent or late student will have to then register again for another class. While emergencies will be taken into consideration on a case-by-case basis, do not wait to notify us on the day of class or assume there will be any kind of refund. Email is the only means to contact us in this situation. Please be sure to review the Tardy Policy as well.

Requests to cancel or attempting to cancel the day of class is not acceptable.
Requests to reschedule or attempting to reschedule the day of class is not acceptable.

As our FAQ page suggests, something we encourage you to read before registration, this is a difficult policy to enforce but we must to assure everyone has an enjoyable learning experience.

Processing / Convenience fee: In almost every circumstance there is a minimum $5 processing / convenience / administration fee. This includes but is not limited to rescheduling, cancelling, signing up for the wrong class, and misuse of promo codes.

Please reply to your confirmation email if you need to cancel or reschedule your class.
All other questions can be directed to info@absolutecpr.com

3) * * * * * INCLEMENT WEATHER * * * * *

Inclement Weather: Absolute CPR has yet to need to reschedule any classes due to inclement weather. If weather conditions significantly exceed any potential expectation/prediction or any safety concern, then Absolute CPR will evaluate the need for rescheduling and contact you within an appropriate amount of time. Please refrain from calling/emailing Absolute CPR inquiring about any cancellations.  In the evebt of cancellation you will be notified in an appropriate amount of time via email and/or in some cases phone calls via the information provided at the time of registration. In any event of cancellation due to inclement weather conditions arises students will have the opportunity to reschedule themselves into any future class within 60 days of the date class was scheduled for. Refunds will not be issued. On days of inclement weather there is an adequate amount of warning and notice that should allow you enough time to prepare to be on time for class.

4) * * * * * COURSE COMPLETION CARD ISSUANCE * * * * *

Card Issuance: Cards are now issued by electronic means. Cards are scheduled to be issued at the end of the class upon successful completion. All courses require successfull demonstration of the skills explained in class.
Successful completion for BLS for Healthcare Providers, Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS) includes a score of 84% or better on a multiple-choice test to receive your card.

There is not a test for CPR / AED and/or First Aid classes.

Electronic Course Completion Card:
BLS, ACLS, and PALS Course Completion Card are included in our rates listed online. However, Course Completion Card for CPR / AED, First Aid / CPR / AED, First Aid, and Pediatric First Aid / CPR / AED are not included in the rates listed online. Registering Students have the option to include the cost of the card at the time of checkout/registration. If you do not elect this selection and need this Course Completion Card it can be purchased after class, with a small fee associated with not including it at the time of registration listed online.

Tardy students or students who take excessive breaks, will not receive a Course Completion Card and will need to register for another class.

Absolute CPR does not profit from the sale of the Course Completion Card. 

SEE PRIVACY POLICY REGARDING THE WAY YOUR INFORMATION IS USED.

Email info@absolutecpr.com with any questions regarding Course Completion Cards.

5) * * * * * PROMOTIONAL CODE POLICY * * * * *

The use of promotional codes is at the discretion of Absolute CPR at all times.
By using a promotional code (Promo Code) you hereby agree to the following conditions:

• Absolute CPR assumes no responsibility if you fail to enter your Promo Code at the time of registration. Depending on the Promo Code, if we have the ability to apply it we will help facilitate your savings. However, Absolute CPR can often only apply half the original savings when we are able to apply it in retrospect.

• If you decide to cancel or reschedule your class the promotional code will become invalid, where you will then have to pay the difference of the class plus any associated fees for rescheduling, as above.

• Misuse of any promotional code will result in a delay in the issuance of your CPR card. Issuance will be made when satisfactory payment is complete, an additional transaction/convenience fee of $5 will also be applied per incident. An example of this would include, but not limited to, online Promotional Codes for specific classes on specific days. If you were to use one of these codes for a different day or class and it was accepted you would be subject to these terms.

• Promotional Codes are not valid on any Skills Checks (BLS or CPR, AED, and/or First Aid) or current discounted classes or specials. If you are able to apply a code to these classes your card(s) will not be issued till the difference is satisfied. There will also be an additional $5 transaction/convenience fee applied per incident.

6) * * * * * PRIVACY POLICY * * * * *

With the newer means of issuing Course Completion Card in an electronic format Absolute CPR has to transmit data to the American Heart Association via the world wide web. Absolute CPR has never had a formal privacy policy in the past because we do not do anything to jeopardize your information.

In order to issue a Course Completion Card your first name, your last name, your email address, and your phone number you provided at the time of registration is transmitted though the American Heart Association’s Instructor Training Network (a website/server maintained by the American Heart Association).  It is their means of transmission, their website, and their database. The American Heart Association is responsible for the upkeep and security of its information. Our instructors who have access to this database are only allowed to transmit information – they are not allowed to review information. All steps for security that Absolute CPR can implement has been done to protect your information.

The American Heart Association is an international company/business. I am sure they have taken the necessary steps to ensure your privacy. Absolute CPR just wants to make you aware of this transaction. It is necessary to receive a Course Completion Card so it is a necessary process. Let us know if you have any questions.

8) * * * * * EXECUTIVE ORDERS / FORCE MAJEURE POLICY  * * * * *

In the event of Force Majeure or Executive Orders from local, state, or federal governments, students will be able to reschedule their training into any upcoming training opportunity scheduled sixty (60) days after Force Majeure has been mitigated or Executive Orders are dissolve.

Neither Party shall be liable for any failure or delay in performing its obligations if such failure or delay is caused by circumstances beyond its reasonable control.
Executive Orders include, but are not limited to:

Any official order from local, state, or federal government regarding, but not limiited to events of Force Majeure.

Force Majeure examples include, but are not limited to, the following:

• Natural dissasters/emergencies, such as floods, fires, earthquakes, hurricanes, or other natural disasters.
• Public health emergencies, including epidemics, pandemics, or government-mandated quarantines or lockdowns.
• Acts of terrorism, war, riots, or civil unrest.
• Governmental acts or regulations, including mandates or orders that prohibit or restrict in-person training or gatherings.
• Labor strikes, lockouts, or other industrial disturbances impacting the performance of services.
• Widespread utility or telecommunications failures that prevent the delivery of services, including online training.

Obligations during a Force Majeure / Executive Order Event:

Absolute CPR will pursue all reasonable efforts to mitigate the effects of Executive Orders and/or Force Majeure within the extent of the law.

Obligations are suspended for the duration of the event. If alternative means become available (such as online training) these considerations will be explored.

END OF POLICIES

 

Office Hours: By appointment only. Email info@absolutecpr.com to schedule.

(last updated 21 March 2020)